Introduction
Choosing the right hosting provider is more than just comparing prices or reading feature lists. Real-world performance, customer service, reliability, and value for money matter much more—especially when your business, blog, or portfolio depends on being online.
InMotion Hosting, a well-known U.S.-based hosting company, claims to offer “premium” hosting services with SSD storage, strong uptime, and superior support. But do they really deliver what they promise?
This in-depth review is based primarily on Trustpilot user reviews, which represent firsthand experiences from real customers. Our goal is to give you a practical and transparent view of what to expect before you spend your money.
Company Overview
- Founded: 2001
- Headquarters: Los Angeles, California
- Trustpilot Rating: 4.3 out of 5 (as of July 2025)
- Total Reviews: Over 5,100
- Trustpilot Profile: Verified
InMotion Hosting positions itself as a mid-to-premium tier web host, offering services for small businesses, developers, bloggers, and even resellers. Unlike many budget hosts, they do not belong to large conglomerates like EIG or Newfold Digital—something many customers value.
Trustpilot Review Breakdown
Here’s how over 5,100+ reviews on Trustpilot are distributed:
- Excellent (5 stars): 76%
- Great (4 stars): 9%
- Average (3 stars): 4%
- Poor (2 stars): 3%
- Bad (1 star): 8%
This distribution is significantly more positive than many other hosts of similar scale, indicating a high level of customer satisfaction.
Performance and Uptime
What Users Report
One of the most common positive themes in Trustpilot reviews is speed and uptime. InMotion Hosting uses NVMe SSDs, advanced caching tools, and cloud-powered infrastructure.
Real users report average load times of 500ms to 1.2s, depending on the website’s content and configuration. Uptime is frequently praised, with one user stating:
“I’ve been monitoring my uptime with Pingdom for 9 months — not a single major outage. Very reliable.”
InMotion Hosting claims a 99.99% uptime guarantee, and while there are some rare complaints of service interruptions, most users confirm stable performance.
Data Centers
InMotion Hosting operates two main U.S. data centers:
- Washington, D.C.
- Los Angeles, CA
This geographic coverage ensures fast connections across the U.S., but may not be ideal for sites targeting Asia or Europe unless a CDN is used.
Plans and Pricing
InMotion Hosting offers the following primary hosting options:
- Shared Hosting
- VPS Hosting (Managed & Unmanaged)
- Dedicated Servers
- WordPress Hosting
- Reseller Hosting
Sample Pricing (as of 2025)
| Plan Type | Starting Price (Monthly) |
|---|---|
| Shared Hosting | $2.29 – $12.99 |
| WordPress Hosting | $4.99 – $19.99 |
| VPS Hosting | $14.99 – $74.99 |
| Dedicated Servers | $89.99+ |
Many reviewers mention that the introductory pricing is competitive, but renewal rates are higher. One user wrote:
“My plan doubled in price after the first term. Not unexpected, but I wish they were more transparent.”
Value for Money
Even with higher renewals, customers generally feel they get good value. A typical sentiment from satisfied users:
“Yes, it’s a bit more expensive than some others, but you get what you pay for—excellent uptime and support.”
Customer Support: A Strong Suit
Channels
InMotion offers:
- 24/7 Live Chat
- Phone Support
- Email/Ticketing
- Knowledge Base and Community Forums
Real User Feedback
One area where InMotion consistently shines is customer support. Trustpilot reviews often praise their U.S.-based support team, helpfulness, and technical depth.
Some examples:
- “Every time I’ve contacted support, they solved my issue quickly.”
- “Their agents are not just polite—they actually know what they’re doing.”
However, there are occasional negative reviews about slow support or unhelpful responses, especially during high-traffic hours or migration periods. One reviewer noted:
“It took over 40 minutes to get a response on chat. That was disappointing.”
But in general, support seems to be a core strength for InMotion.
Security and Reliability
Security is another point where users give InMotion high marks. Built-in features include:
- Free SSL Certificates
- Hack & Malware Protection (via third-party tools)
- Automatic Backups (depending on plan)
- SSH access
- DDoS Protection
Trustpilot reviews show that users feel protected and in control of their security. Some reviewers also praised the quick response to malware attacks and hacked sites.
“They helped clean up my site after it was hacked. Took 12 hours, but they didn’t charge anything extra. That’s rare.”
Features and Tools
InMotion Hosting provides a wide variety of tools, both for beginners and developers:
- One-click installs (WordPress, Joomla, etc.)
- Drag-and-drop site builder (BoldGrid)
- Email accounts with every plan
- cPanel and WHM access (except on some WordPress plans)
- Staging environments for developers
Developers particularly love the command line tools and the ability to run Node.js, Python, and even Git repositories on higher-tier plans.
Website Migrations
InMotion offers free website migrations on most plans, including databases and emails.
On Trustpilot, most users report smooth and seamless migrations, although a few users complained about delays or misconfigured settings post-transfer.
“Migration was promised in 24 hours but took 3 days. In the end, it worked, but I had to chase support.”
Email Hosting
All hosting plans include free business email accounts, which many users find useful. However, some reviewers mention deliverability issues and spam filtering limitations.
This is typical of shared hosting email services, and many users opt to use third-party services like Google Workspace or Zoho Mail for better reliability.
Refund & Money-Back Guarantee
InMotion Hosting stands out with a 90-day money-back guarantee on most plans (excluding dedicated servers and custom configurations). This is one of the longest refund policies in the industry.
Trustpilot reviewers appreciate this flexibility:
“I canceled on day 85 because I switched business focus. Got my refund in 5 days, no hassle.”
Common Trustpilot Complaints (with Examples)
| Issue | % of Complaints (Est.) | Example |
|---|---|---|
| Slow Live Chat or Response Times | ~30% | “Waited too long to get help, especially on weekends.” |
| High Renewal Prices | ~25% | “Pricing goes up sharply after the first year.” |
| Miscommunication During Migration | ~15% | “Tech team missed some database settings.” |
| Site Builder (BoldGrid) Confusion | ~10% | “I didn’t find BoldGrid intuitive. Switched to WordPress.” |
| Highly Satisfied with Support | ~20% (positive) | “Fast, knowledgeable, and always patient.” |
Pros and Cons
Pros
✅ Strong uptime and performance
✅ U.S.-based, knowledgeable support team
✅ Long refund window (90 days)
✅ Developer-friendly tools and scripting support
✅ Secure hosting with backups and free SSL
✅ Free site migration
Cons
❌ Higher-than-average renewal prices
❌ Occasional support delays
❌ Basic site builder not ideal for beginners
❌ Email deliverability issues for some users
❌ Limited global data center reach
Who Should Use InMotion Hosting?
Recommended For:
- Small to mid-sized businesses needing uptime and support
- Developers who want advanced control over servers
- Resellers and agencies needing multi-site environments
- Bloggers or entrepreneurs looking for long-term stability
Not Ideal For:
- Complete beginners who want drag-and-drop site simplicity
- Price-sensitive users who only want the cheapest possible option
- Users targeting non-U.S. regions (better CDN setup needed)
Final Verdict: Is InMotion Hosting Worth It?
Yes—if you value performance, reliability, and support, InMotion Hosting is a strong contender.
With a very positive Trustpilot rating (4.3/5), most users feel well-supported and technically empowered. The platform is especially appealing to professionals, agencies, and SMBs who want a long-term hosting partner.
That said, be prepared for higher renewal pricing, and make sure to explore all features during the 90-day refund window to see if the platform truly meets your needs.
Helpful Tips Before You Choose
If targeting non-U.S. audiences, consider adding a CDN for better global performance.
Ask live chat any technical questions before buying — see how fast and helpful they are.
Use the 90-day money-back guarantee as a testing period.
Watch out for renewal rates — budget accordingly.